State Farm: Jana Lake in 2421 Airport Boulevard Northwest a

Customer Reviews about State Farm: Jana Lake:

• ★ ★ ★ ★ ☆
  I have dealt with Jana Lake State Farm and have always received the best customer care. I was somewhat concerned when Peggy left because she always took good care of us, but I an say she left us in good hands. The staff is ALWAYS kind in assisting me with any potential issues. I recall my father having an issue where his home owners insurance was being credited to the wrong policy as well and we received cancellation notice, but that was immediately taken care. They apologized and we didn't have any further problems after this. I would definitely recommend my friends to this agency.
  By Brenda Soberano, July 14, 2017
• ★ ★ ☆ ☆ ☆
  2 stars are too much Don't waste your time talking to fake agents who have no clue about insurance. Go find a place where you actually talk to an agent.
  By Anonymous, July 02, 2017
• ★ ☆ ☆ ☆ ☆
  I switched our insurance in late September to save some money. We had our insurance with Jana and State Farm for nearly three months when we received notification that our insurance would be cancelled effective one month from the date that we received the letter. The letter claimed that a consumer credit reporting agency showed a claim for a lightning strike at a previous home that we owned and stated that we should contact this reporting agency if there was a problem. Not talk to your agent who never raised any concerns, including the first three weeks that they had our money and we were still with our previous insurance company and could have gone back with them. They wait to send the letter so we receive it on a Saturday before Christmas and then New Years to follow, you have one month to find new insurance. The claim that they mentioned was indeed filed, we closed the claim with no harm (cost) to our previous insurer as the overall cost of the damage did not justify filing the claim. None of this of course matters to State Farm, they pass it off that you need to deal with LexisNexis Consumer Reporting agency and they pass it off as I need to get with the insurance company that reported it. Then that insurance company passes it off as they reported the claim not what the amount which was paid out and that they were faultless. Really?? Now I am left with trying to find another insurance company to cover our house and dealing with our mortgage company demanding that we take care of this situation immediately. So I would warn anybody who is interested in doing the "Double Check" that instead of saving you money it will end up costing you money, time and aggravation. Merry Christmas State Farm and Jana, hope you choke on your Christmas Ham. Updated on 3/18/2017 by Brian I usually do not follow up with updates but seeing that Ms. Lake deemed it necessary to try and disparage my integrity with her post that included multiple "customer comments" who were obviously incapable of using a computer as she was required to log in as the user and post multiple customer comments as opposed to having them post individual posts. I find it interesting that when I was having my home owners insurance cancelled by her company during the Christmas holidays that she could not spare a moment to reach out to me to assist me, yet only three months after my insurance was cancelled that she finally decided to post an owner comment and then her own individual post with her "customer endorsements". By the way Stacy Creech, I am glad that you believe that I was attempting to disparage Ms. Lake, but if that were true she could pursue legal action, the facts are the facts. And another fact for Mr. Creech, you came out to my house and charged us 400 dollars to do a half-butted job, I didn't go to the effort of posting on your poor job. Fortunately, karma had its way and you and your wife's design business has now gone out of business. By the way I paid someone else 200 dollars to redo your job and they did a wonderful job, I gave them five star both on google and yelp. Maybe you should learn how to use a computer next time, maybe your business might succeed. Also, I don't believe it is a good idea to charge seventy five dollars to come out and quote how much it would cost to replace a toilet, when I ended up paying one hundred dollars to get the job done correctly. Sorry for your luck, but you are loser as is Jana, maybe you need to learn that the old guard no longer rule Wilson. God bless. By the way Jana, it is pretty pathetic that you have to post your own five star rating for your own business, truly pathetic.
  By Brian, March 16, 2017

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About State Farm: Jana Lake in Wilson